How to return
If you decided -for any reason- your Outplay item is just not perfect for you, here's how to get started on a return.
- Click on Returns & Exchanges. The first step is to enter your Order Number (If your order has a C include it) & Shipping Zip Code in the respective fields. Clicking the link will take you directly to your account page once you sign in.
- SELECT THE ITEMS TO RETURN. On your orders page, scroll to one of the items you'd like to return and tap the "Continue" button at the bottom of the screen.
- SUBMIT RETURN. Provide a reason and hit "Return"
- SHIP IT
Pieces bought as combo pack must be exchanged or returned as a combo, they cannot be returned or exchanged as separate pieces. Final sale items are not elegible for returns or exchanges. All sales are final after 60 days. Any returns or exchanges received past the 60 day return policy timeframe will not be recognized.
Refunds will be credited to the original form of payment, please allow up to 15 days for your refund to be processed and up to two billing cycles for the return ti appear on your credit card statement. For partial refunds of orders initially with free shipping we deduct $7 to cover shipping and restocking. For full refunds of orders initially with free shipping, we deduct $7 to cover shipping and restocking. We do not deduct any fees if you prefer to use store credit. Refunds may only be issued to the original form of payment.
Only merchandise that has not been worn, washed, damaged, and has original tags may be returned for exchange. Once your package is received and processed, you will received an email with your shipping and tracking information for your exchange.
We apologize, WE DO NOT OFFER EXCHANGES ON INTERNATIONAL ORDERS, ONLY REFUNDS. If you wish to return items, packages must be returned prepaid. Your refund will be credited to the original form of payment used. Please allow up to 30 days for the credit to show up on your statement. Shipping charges are not refundable. If your package is deemed undeliverable, you will be responsible for any and all return shipping costs and/or taxes If your package is refused or abandoned, you will not be elegible for a refund. We cannot refund customs duties or fees.
When returning items to us from outside of the USA, you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.
The cost of returning the item to us is your liability. The item is your responsibility until it reaches us, so for your own protection, we recommend that you send the parcel using a carrier that insures you for the value of the goods. We cannot refund returned items lost in the post.
- We have the right to deny a refund if the merchandise returned dies not meet our returns policy requirements.
- We are not responsible for any items that are returned to us in error or past the 60 day return policy timeframe.