faqs
What is Outplay Rewards?
Outplay Rewards is a loyalty program that rewards members with points every time they shop on shopoutplay.com! All members can redeem points for discounts, plus have access to exclusive benefits like birthday gifts and special sales and offers. Members can also earn points for things like following us on social media, and referring friends.
How do I earn points?
Depending on which level of our program you’re in, you can earn 1X, 1.25X, or 1.5X points for every dollar you spend. There are also special actions you can take (see above for details)!
Do my points expire?
Yes, points expire after 12 months of account inactivity. To remain active, you must earn or redeem points.
Do my points expire?
Yes, points expire after 12 months of account inactivity. To remain active, you must earn or redeem points.
How do I enroll in the program?
It’s free to enroll! Just create an account on shopoutplay.com and you’ll automatically be enrolled in Outplay Rewards. If you’ve already created an account, you’re all set!
What can I earn with my points?
Members can redeem points for coupons.
Can I earn points for buying Outplay somewhere other than shopoutplay.com?
No, you can currently only earn rewards for shopoutplay.com purchases.
What can I earn with my points?
Members can redeem points for coupons.
I referred a friend but didn’t receive my rewards. Why?
Your friend must make their first purchase of $85+ using your referral link in order to receive your referral points. Be sure to remind your friend to make their purchase through the link you shared with them!
When do I see my points adjustments?
Points earned with each purchase are updated once your order is processed. Points earned using other program benefits may be reflected immediately in your account, with the exception of referrals. If you have additional questions about points, please contact our customer support team at hello@shopoutplay.com
When will I get my birthday discounts?
Fraud prevention ensures all customers will have a waiting period of at least 30 days from the day they set their birthday. If you sign up and set your birthday to more than 30 days away, there is no issue. You will receive the reward on your birthday. If you sign up and set your birthday to less than 30 days away, you will need to fulfill a waiting period of 30 days from the date you set your birthday.
What do I do if I have questions about my points, status, or account?
Please contact our customer support team at hello@shopoutplay.com
How do I get to the next level of Outplay Rewards?
You are automatically enrolled in our Intrepid level. In order to reach our Bold level, you must spend at least $250 within 12 months. In order to reach our Fearless level, you must spend $500 within 12 months. Please note, you will be moved to your next tier 30 days after your qualifying purchase in case of returns.